2016MBA英语作文模板:投诉信详解

友课 2015-12-14 09:36:17

  投诉信也叫抱怨信。一般是当自己的正常生活受到骚扰、自己的利益受到侵害或当社会规范有失规范时,用来表达不满情绪和提出批评。所有的投诉信都有一个共同点,就是最终是要收信人解决问题,所以需要提出解决方案。考生应该注意如果题目中没有给出解决方案,那么就要根据投诉内容中的不满提出自己的解决方案。具体写作步骤:

  首段:表明来信所要投诉的问题,尽可能做到客观礼貌,给读者留下好印象,应该记住读信人不一定就是错误的责任人,他的合作对事情的最后解决有着非常重要的作用。

  主体段落:写明投诉的原因、问题的经过及产生的后果。可以说具体的理由,也可以说问题的具体体现方式。

  结尾段:提出解决方案,不需展开。这段应体现书信的礼貌原则,可以用类似“如果你能……,我将十分感激”这样的表达方式。还要注意做到公平、公正。

  必背模版句型

  I am writing to make a #plaint about……

  我写信是为了投诉……

  I am most reluctant to #plain,but……

  我非常不愿意投诉,但……

  One annoying aspect of your service is……

  你们的服务项目中一个令人不满的地方是……

  I have been pleased with your services for years,but now I feel very disappointed.

  多年来我一直很满意你们的服务,但现在我非常失望。

  I would like to draw your attention to the problem/fault……

  我想让您知道这个问题/错误……

  I am writing to inform you that I find…… unsatisfactory.

  我写信是为了告诉你我发现……令人非常不满意。

  I wish to express my dissatisfaction/disappointment about……

  我想表达我对……的不满/失望。

  It would be highly appreciated if you could……

  如果你能……我将万分感谢。

  I trust you will take my #plaints seriously and……

  我相信你会认真对待我的投诉,并且……

  I hope you will give due attention to this matter.

  希望对此事你能给予足够的重视。

  I would like to get this matter settled by the end of this month.

  我希望能在月底解决这事。

  I could not be more satisfied if you can kindly……

  如果你能……我将会非常满意。

  I would appreciate it very much if you could……

  如果你能……我将非常感谢。

  必背经典范文

  Dear Sir or Madam,

  I am writing to inform you that I wish to move into a new room next semester. I would like to have a single room, because I find the present sharing arrangement inconvenient.

  I am dissatisfied with my present roommate because of his inconsiderate behavior. For one thing,his friends are constantly visiting him;for another,he regularly makes calls at night. In addition,he often uses my things without asking for my permission. Under such circumstances,I find it difficult to concentrate on my studies,and I am falling behind in my assignments.

  I believe you will agree that the only solution is for me to move into a room of my own,where I will be free from these kinds of distractions. I would be very grateful if you could arrange a single room for me,preferably not in the same building.

  Sincerely yours,

  Tom Williams

  译文

  亲爱的女士或先生:

  我写信来是告诉您下学期我想搬到一个新房间。我想要一个单独房间,因为我觉得现在这样合住非常不方便。

  我之所以对我现在的室友不满是因为他毫不顾及他人的行为。一方面,他老是有朋友来访;另一方面,他夜里经常打电话。另外,他经常不经过我允许就用我的东西。在这种情况下,我很难专心学习,现在我的成绩已经下降了。

  我相信您肯定同意惟一的解决办法就是我搬到单独的房间,那样就没有什么干扰了。如果您能帮我安排一个单独的房间,最好不要在目前这个楼里,我将万分感谢。

  您真挚的:汤姆·威廉姆

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